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Support

How can we help?

Questions about your account, the AuriaTrack app or your results — reach a real person on our team.

Contact us
Email: contact@auriatrack.com
Call: (844) 733-2875
Text: (910) 839-7574
We reply on business days, usually the same day.

Signing in to the app

  • Clients, partner agencies and freelance crew: choose your option on the sign-in screen and enter your mobile number. We text you a 6-digit code, which works for 10 minutes.
  • No code arrived? Check that you used the number your account manager has on file, wait a minute, then tap "Use a different number" to try again. Still nothing? Contact us and we will check your account.
  • "This number is not set up to sign in": accounts are created by invitation. Ask your account manager to add you, or contact us.
  • AuriaTrack team: sign in with your company Google account.
  • You stay signed in on a device for 180 days. Sign out any time from Settings in the app.

New to AuriaTrack?

Tap New to AuriaTrack? at the top of the app's sign-in screen, or request a consultation on our website. You don't need an account to ask.

Notifications

Choose which notifications you get in the app's Settings. If none arrive, check iPhone Settings → AuriaTrack → Notifications and make sure they are allowed.

Your account and your data

To change your details or have your app account removed, contact us from the email or phone number on your account, or ask your account manager. See our Privacy Policy for what we collect and your choices.